Why Choose Us
At Papi Hospitality, we believe successful short-term rental businesses are built on systems—not constant firefighting. That's why HostOps is designed to give hosts and property managers the structure, automation, and visibility they need to operate with confidence.
Every workflow, board, automation, and SOP has been developed from real-world experience managing short-term rentals. We continuously refine the platform based on proven operational best practices so our clients can spend less time managing daily tasks and more time growing their business.
Transparency is at the core of everything we do. HostOps provides one centralized place to track reservations, cleanings, maintenance, vendors, guest issues, inventory, and team performance, ensuring everyone stays aligned and nothing falls through the cracks. Whether you manage a handful of properties or an expanding portfolio, HostOps gives you the operational foundation to scale efficiently while delivering exceptional guest experiences.
Our
Story
CEO & Founder
Salvatore "Sal" Ross
I am an 100% Italian American born and raised in Pittsburgh, Pennsylvania. I now reside in Miami, FL. I have a B.Sc. in Security and Risk Analysis from Penn State University.
Hobbies: traveling, playing basketball, working-out, yoga, cooking, and exploring outdoors.
Travel: Jamaica, Colombia, Barbados, Honduras, Guatemala, The Bahamas, Mexico, Canada, Italy, Spain, Switzerland, Portugal, Netherlands, Germany, and 19 states within the US.
With a deep-rooted passion for travel and hospitality, I have dedicated myself to creating exceptional experiences for guests and property owners alike. My love for exploring new destinations and understanding diverse cultures has fueled my commitment to providing top-notch service in the short-term rental industry. I find immense joy in helping others, whether it’s assisting property owners in maximizing their rental potential or ensuring guests have a memorable and comfortable stay. By combining my expertise in hospitality with a genuine desire to help others, I strive to deliver unparalleled service and satisfaction in every aspect of my co-hosting business.
Built on Experience. Proven by Results.
HostOps was built after years of running successful short-term rental operations. We didn't build software—we built the exact operating system we wished we had. Every board, automation, workflow, and SOP was created from real-world experience managing the day-to-day challenges of the STR industry.
Today, HostOps helps hosts and property managers replace spreadsheets, scattered apps, and manual processes with one centralized platform built on monday.com. From reservations and cleanings to maintenance, vendors, guest issues, and team accountability, HostOps gives you the systems needed to operate more efficiently, deliver exceptional guest experiences, and confidently scale your business.
Our Dedicated Team
Meet the team dedicated to delivering exceptional hospitality and seamless short-term rental experiences.
Operations Coordinator
Luis Hernandez
Luis oversees the daily operations of our properties, ensuring each home is prepared and operating efficiently. He coordinates with vendors, monitors property readiness, and supports guest needs to maintain a smooth and consistent hospitality experience.
Advisors
Board Advisor
Mike Sjogren
Mike is a leader and visionary within the short-term rental and boutique hotel space. He currently owns and operates a rapidly growing 7-figure portfolio and is the founder of STR Secrets, the industry-leading STR education and coaching program.
Operations Advisor
Matt McDonald
Matt is the Client Success Manager at STR Secrets and Director of Operations for Occupied LLC. He currently owns and managers a 7-figure portfolio of STRs.